Terms & Conditions

1. Service Booking & Access

Clients must ensure safe and running hot water and electricity are available on site. Access may be provided via key safes, concierge, or on-site presence.

2. 100% Satisfaction & Reclean Guarantee

For deep cleans and end-of-tenancy cleans, we guarantee satisfaction based on our agreed checklist. If any task on the inventory was omitted or sub-standard, the client must report it within 24 hours of completion. We will return and rectify the area free of charge.

3. Cancellations & Rescheduling

Bookings may be rescheduled free of charge with at least 24 hours' prior notice. Cancellations made within less than 24 hours may be subject to a £35 late cancellation fee to cover allocated operative travel and scheduling.

4. Insurance & Liability

All Horlaz Ltd cleaning operatives are covered under our comprehensive public liability insurance policy.